The facility-based tools are divided into different surveys, to be collected at the clinic through observations, and talking to healthcare providers and healthcare users. A technical guide to the tools explains more about the questions in each of the surveys.

The community-based tools allow us to deep dive into the challenges people experience, capturing the experiences and insights of both of those accessing public health services and of those who are not currently interacting with any clinic, both of whom have critical information about what is and is not working.


Individual Testimony Survey

The individual testimony tool is used if someone has a specific personal story about the impact of bad healthcare services. 



“Ritshidze” — meaning “Saving Our Lives” in TshiVenda — has been developed by people living with HIV and activists to hold the South African government and aid agencies accountable to improve overall HIV and TB service delivery.

Partner organisations include the Treatment Action Campaign (TAC), the National Association of People Living with HIV (NAPWA), Positive Action Campaign, Positive Women’s Network (PWN) and the South African Network of Religious Leaders Living with and affected by HIV/AIDS (SANERELA+)—in alliance with Health Global Access Project (Health GAP), the Foundation for AIDS Research (amfAR), and Georgetown University’s O’Neill Institute for National and Global Health Law.

CLICK HERE to read more and see where we work.